Refund Policy

Our commitment to fair refunds and cancellations.

Last updated: May 21, 2026

At Sea Fresh Meats, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds and cancellations are processed for orders placed through our mobile application and website.

1. Damaged or Defective Products

If you receive a product that is:

  • Damaged, torn, or leaking packaging
  • Spoiled or not fresh at the time of delivery
  • Incorrect item or quantity compared to your order

You must:

  • Report the issue within 2 hours of delivery
  • Provide clear photographs of the product and packaging
  • Contact us via the app support or email at support@seafreshmeats.com

Upon verification, we will offer a full refund or replacement at no additional cost.

2. Cancellation Eligibility

Before Dispatch

  • Orders cancelled before preparation/dispatch are eligible for a full refund
  • Cancellation requests can be made through the app or by calling our support line

After Dispatch

  • Once dispatched, orders generally cannot be cancelled due to the perishable nature of products
  • Exceptions may apply for significant delivery delays exceeding 60 minutes beyond the estimated time

3. Refund Timelines

  • UPI / Wallet / Card payments: Refunds are initiated within 3–5 business days after approval
  • Bank transfers: May take 5–10 business days depending on your bank
  • Refunds are credited to the original payment method used for the order
  • You will receive an email/SMS confirmation when the refund is initiated

4. Partial Refunds

Partial refunds may be issued when:

  • Only part of a multi-item order is affected by a quality issue
  • A promotional discount was applied and only specific items are refunded
  • Delivery charges apply to a partially fulfilled order due to customer unavailability

5. Non-Refundable Conditions

Refunds will not be provided in the following cases:

  • Issues reported after 2 hours of confirmed delivery without valid reason
  • Products stored improperly after delivery (not refrigerated within recommended time)
  • Change of mind after order has been prepared or dispatched
  • Incorrect delivery address provided by the customer
  • Customer unavailability at the delivery location after multiple delivery attempts
  • Orders placed using fraudulent payment methods
  • Promotional or discounted items marked as non-refundable at time of purchase

6. Failed Deliveries

If delivery fails due to reasons within our control, a full refund will be issued. If failure is due to incorrect customer information or repeated unavailability, delivery charges may be deducted.

7. How to Request a Refund

  1. Open the Sea Fresh Meats app and go to Order History, or email support@seafreshmeats.com
  2. Select the order and describe the issue with supporting photos
  3. Our support team will review and respond within 24–48 hours
  4. Approved refunds are processed automatically to your payment method

8. Contact for Refund Queries